Good parcel preparation starts with the contents. A document envelope, clothing order and fragile object need different protection. Before packing an unusual item, ask the courier whether it is accepted and whether particular packaging or handling is required.
Use packaging suited to the item
A courier bag can suit some flexible, non-fragile contents, but it is not a substitute for a protective box when the item needs support. Use a sturdy outer container where the contents could be crushed, bent or damaged by contact with other packages. Check that reused packaging is sound and remove old delivery labels.
For important documents, consider a protective sleeve or rigid envelope appropriate to the papers. Ask about acceptance and any documentation requirements before sending original certificates or sensitive records.
Protect movement inside the package
Wrap delicate items separately and use suitable cushioning so they do not hit each other or the outer box. Fill empty space without forcing the container to bulge. If the contents move during gentle handling, improve the packing before collection.
A fragile label communicates a handling need, but it does not provide physical protection. Explain fragile contents during the enquiry so the transport arrangement can be assessed.
Check special items before sealing
Liquids, batteries, food, medicines, chemicals and high-value goods may need special acceptance checks or packaging. Do not disguise the contents or assume that an item accepted by one provider is accepted by another. Ask for instructions for your specific shipment and service.
This general packing guide does not replace a carrier’s dangerous-goods or special-item requirements.
Measure the finished package
Record the weight and outside length, width and height after packing. For multiple packages, record each one. These details help the courier assess space and handling, and reduce changes caused by estimates that do not match the packed shipment.
Label clearly and keep private details private
Use the addressing instructions agreed with the courier. Make the destination and package reference legible. Keep a copy of the booking information, and do not post recipient addresses or phone numbers in public website comments or social media replies.
If several packages belong to one consignment, ask how to number them so both parties can check the complete handover.
Make the handover check easy
Confirm the package count with the person collecting it and keep the agreed reference. Photographs of the packaging can help record its condition, but avoid capturing confidential document contents. Ask what evidence will confirm receipt and how to report a problem.
Check your parcel before booking
See our parcel courier service and ask Merchant Couriers about item acceptance, package size and collection arrangements. Packing materials or packing services should be confirmed separately; they are not assumed to be included.