These terms explain how bookings, pricing, liability and delivery work when you ship with Merchant Couriers. Please read them before placing an order.
Placeholder UX copy for developer handoff — replace with your reviewed legal text. Last updated: September 2026
Booking a delivery means you accept these terms and confirm your pickup and drop-off details are accurate.
Every quote is calculated at booking from distance, weight and service level. No hidden surcharges.
Illegal, hazardous and undeclared perishable items cannot be carried and may be refused or returned.
Standard liability is capped. Declare value and add insurance at booking for full protection.
By booking a delivery with Merchant Couriers you agree to provide accurate pickup and drop-off details and to ensure items are legal and safe to transport. You are responsible for packaging goods adequately for transit.
Prices are quoted at booking based on distance, weight and service level. Payment is due on booking unless you hold an approved corporate account with agreed settlement terms.
Illegal, hazardous, perishable-without-notice and restricted goods may not be shipped. We may refuse, hold or return such items, and any costs incurred are payable by the sender.
Our liability is limited unless insurance is purchased on the declared value at booking. Claims must be reported within the stated window with supporting documentation.
Estimated timeframes are indicative, not guaranteed. Weather, road conditions, customs checks and incorrect addresses may affect delivery and are outside our reasonable control.
Bookings cancelled before a driver is dispatched are refunded in full. Once collection is under way, a partial charge may apply to cover the trip already made.
We collect only the information needed to quote, collect, deliver and support your shipment. Contact details are shared with the assigned driver for the purpose of completing your delivery.
We may update these terms from time to time; the version published on this page applies to your booking. These terms are governed by the laws of Zimbabwe.
Our Harare team can walk you through cover, restricted items or corporate account terms before you book.
