Home / Customer Service
We value our customers and are committed to a professional, reliable delivery experience. If something goes wrong, contact our Customer Service Agent and we will resolve it as quickly as possible.
If something goes wrong with your delivery, tell us as soon as you can. The sooner we know, the faster we can put it right.
Your parcel has not arrived within the expected timeframe, or a scheduled delivery was not completed.
Your item arrived with visible damage to the packaging or the contents.
Part of your consignment is missing, or you received something other than what was sent.
A collection was missed, a driver could not be reached, or an address issue prevented delivery.
You did not receive updates you expected, or you were unhappy with how an interaction was handled.
Anything else about your booking or delivery that you would like us to look into.
Logistics Administrator, Merchant Couriers
Primrose handles customer service enquiries and complaints. Get in touch and she will follow up on your delivery directly.
We use it to continually improve our services.
Merchant Couriers — We Deliver With Speed.
