Frequently asked questions.

Everything you need to know about booking, pricing, tracking and payments. Still stuck? We’re a WhatsApp away.

How do I book a delivery?

Just open the customer portal, enter your pickup and drop-off addresses, choose a service and confirm. You’ll get an instant quote and can pay online.

How is the price calculated?

Pricing is based on distance, weight/volume and the service you choose. You always see the exact price before you confirm — no hidden fees.

Which payment methods do you accept?

EcoCash, PayNow, Visa/Mastercard and PayPal. Corporate accounts can also pay by monthly invoice.

Can I track my delivery?

Yes — every booking includes live tracking and you’ll get notifications from pickup through to signed delivery.

Do you deliver outside Harare?

Yes. We offer same-day delivery across greater Harare and scheduled intercity routes to major towns and cities. See our Areas We Serve page.

Is my parcel insured?

Every delivery is tracked and signed for on arrival. We are currently finalising our cover arrangements — please ask our team when you book and we will confirm what applies to your item.

How do I become a driver?

Head to Drive With Us, apply through the driver portal with your vehicle and documents, and we’ll verify you before you go online.

Do you offer business accounts?

Absolutely. Corporate accounts get volume rates, monthly invoicing, recurring runs and a dedicated account manager. Contact our sales team.

Still have a question? Talk to us.

Had a problem with a delivery? Report it on our customer service & complaints page.